Help Center
QUESTIONS BEFORE ORDERING
Please check out with any address and in the notes area (on the payment page) please enter your correct address. We will fix it for you.
Please go to View Cart and there you can see the EDIT button to Edit.
Try to refresh your browser by "Reload this page" pressing the F5 key within the browser will refresh. You can also try using different browser or you can try using the private browsing mode. You can also try using a different device. Hope it helps!
You can send in your order by selecting "Check/Money Order" as a payment method. After placing an order, you will get your order# on the final page on our website, and via eMail. Please send in your check/money order and print/write your order# on it...
You can select an "eMail Transfer" as your payment method. After placing an order, you will get your order# on the final page on our website, and via eMail. Please send in your eMail Transfer to sales@santaandme.ca and add your order# in the notes section...
Login to your account by clicking on "My Account" and then enter your account eMail and password (If you have not done it yet). Once logged in, click on "My Address Book". Here you can either EDIT, ADD or DELETE addresses.
If you still have any questions...
We prefer not to take phone orders, due to personalizing that needs to be done. In certain situations we can take phone orders.
Please eMail us or Call us at 403-764-4590 , and talk to one of our representative.
You should be able to see the SECURE box or padlock in the address bar (before it reads https://www.santaandme.ca) which means that the data between you and us is encrypted. Please feel free to visit our Privacy Policy section to get more information...
We try our best to satisfy our customers to their specific needs, please send us an eMail and confirm with us if the customization is possible.
After we confirm that the customization is doable, please add your request in the notes section of the ...
QUESTIONS AFTER ORDERING
Please try to reach us ASAP by
eMailing Us
or by
Calling us at 403-764-4590,
we might be able to fix the issue.
You can also login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly...
Please try to reach us ASAP by
eMailing Us
or by
Calling us at 403-764-4590,
we might be able to fix the issue.
You can also login to your account and look for the link "Help Desk", here you can create a ticket and we will process it...
Please try to reach us ASAP by eMailing Us
or by
Calling us at 403-764-4590, we might be able to cancel the order.
You can also login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly...
Orders are charged immediately after you "just" place the order. Credit cards are processed automatically in a "Secure-SSL" environment with the most up-to-date encrption. We at Santa And Me, do not store any Credit Card information.
If you still...
During the Christmas season, order processing can take upto 72hrs provided if all information has been received correctly.
If for any reason we have a question about your order, or we feel like you have made a typo on your personalization, or we didn...
Time in transit is the estimated number of business days from our facility to your provided address.
Saturday and Sunday's are not considered business days by our couriers.
When estimating the arrival of your order, please consider that our Head Office...
Our servers are in Montreal, Quebec Canada. The minute you place the order or create your account, it automatically send out an eMail.
If you didn't get your order eMail, it is most probably because you have a spam filter set high or you gave us ...
sorry you should have access to all the ornaments
ISSUES WITH THE ORDER
We are very sorry this happened.
We will gladly exchange products that arrive damaged within 7 days of the date the order was received. Please make sure you open up a claim with the Shipping Company (UPS/CANADA POST/FEDEX/DHL/PUROLATOR) and advise ...
We are very sorry this happened.
Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.
If you don't want to create a ticket, please send us an eMail by
Clicking Here...
We are very sorry this happened.
Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.
If you don't want to create a ticket, please send us an eMail by
Clicking Here...
Its very unusual for it to happen, and if it has, we are very sorry that it happened to your order.
Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.
If you don't want...
LARGE ORDER / CORPORATE ORDER
Due to the nature of our business, we have to have a very trained staff to do the personalizing. We spend so many extra hours every year to train our staff to do it right. Saying that:
Following are the general things we would be looking into before...
STILL HAVE QUESTIONS?
Cant find the answer your looking for? We ALWAYS welcome any question you may have.
Please feel free to send us an eMail by Clicking Here
or Call us at 403-764-4590
Please have a look at our Instagram page to get the idea.
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