** Free Shipping on Orders Over $55 (Without GST & Within Canada) ** Orders Ship Within 24-48hrs **
** NEW CUSTOMER DISCOUNT ** Use Coupon Code 9999 to get 10%OFF **
** WE ARS SENDING ALL ORDERS VIA UPS ** NO P.O.BOX ADDRESSES PLS **
Links
Cart 0 Shopping Cart

Help Center

 

QUESTIONS BEFORE ORDERING
The site won’t let me change the shipping address to be different than the mailing. How can I do this ?
Please check out with any address and in the notes area (on the payment page) please enter your correct address. We will fix it for you.
Read More
How do I edit the items in the cart? I've never had trouble before. Yesterday, I put several items into the shopping cart but did not submit the order because I wasn't finished ordering. Today, I went to edit the items in the Cart, but I am unable to. The Cart shows 6 items, but when I attempt to edit items, the program does not allow me to and shows an empty cart. I will call tomorrow at 12 noon- as the website states you are open Friday. Should I empty the cart and start over? This is a time-sensitive order.
Please go to View Cart and there you can see the EDIT button to Edit.
Read More
Site isn't typing my names, year......
Try to refresh your browser by "Reload this page" pressing the F5 key within the browser will refresh. You can also try using different browser or you can try using the private browsing mode. You can also try using a different device. Hope it helps!
Read More
How do I place an order using Check/Money Order?
You can send in your order by selecting "Check/Money Order" as a payment method. After placing an order, you will get your order# on the final page on our website, and via eMail. Please send in your check/money order and print/write your order# on it...
Read More
How do I place an order using an eMail Transfer?
You can select an "eMail Transfer" as your payment method. After placing an order, you will get your order# on the final page on our website, and via eMail. Please send in your eMail Transfer to sales@santaandme.ca and add your order# in the notes section...
Read More
How do I change the shipping/billing address?
Login to your account by clicking on "My Account" and then enter your account eMail and password (If you have not done it yet). Once logged in, click on "My Address Book". Here you can either EDIT, ADD or DELETE addresses.

If you still have...
Read More
Why doesn't Santa & Me® take phone orders?
We prefer not to take phone orders, due to personalizing that needs to be done. In certain situations we can take phone orders.

Please eMail ...
Read More
Is your website secure?
You should be able to see the SECURE box or padlock in the address bar (before it reads https://www.santaandme.ca) which means that the data between you and us is encrypted. Please feel free to visit our Privacy...
Read More
Can I get different colour of hair or eyes?
We try our best to satisfy our customers to their specific needs, please send us an eMail and confirm with us if the customization is possible. After we confirm that the customization is doable, please add your request in the notes section of the ...
Read More
View all
QUESTIONS AFTER ORDERING
I made a typo in my order, how can I fix?
Please try to reach us ASAP by eMailing Us or by Calling us at 403-764-4590, we might be able to fix the issue.

You can...
Read More
How do I change an incorrect shipping address?
Please try to reach us ASAP by eMailing Us or by Calling us at 403-764-4590, we might be able to fix...
Read More
Can I cancel my order?
Please try to reach us ASAP by eMailing Us or by Calling us at 403-764-4590, we might be able to cancel the order. You can also login to your account and look...
Read More
Why was my credit card charged when I just placed the order?
Orders are charged immediately after you "just" place the order. Credit cards are processed automatically in a "Secure-SSL" environment with the most up-to-date encrption. We at Santa And Me, do not store any Credit Card information.

If ...
Read More
When do you ship out my order?
During the Christmas season, order processing can take upto 72hrs provided if all information has been received correctly. If for any reason we have a question about your order, or we feel like you have made a typo on your personalization, or we didn...
Read More
How long does it take for the order to arrive?
Time in transit is the estimated number of business days from our facility to your provided address. Saturday and Sunday's are not considered business days by our couriers. When estimating the arrival of your order, please consider that our Head Office...
Read More
I placed my order but didn't get any order eMail?
Our servers are in Montreal, Quebec Canada. The minute you place the order or create your account, it automatically send out an eMail. If you didn't get your order eMail, it is most probably because you have a spam filter set high or you gave us ...
Read More
How do I get access to all your ornaments?
sorry you should have access to all the ornaments
Read More
View all
ISSUES WITH THE ORDER
I received a broken ornament, what should I do?
We are very sorry this happened.

We will gladly exchange products that arrive damaged within 7 days of the date the order was received. Please make sure you open up a claim with the Shipping Company (UPS/CANADA POST/FEDEX/DHL/PUROLATOR) and...
Read More
I received incorrect personalization on my order, what should I do?
We are very sorry this happened.

Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.

If you don't want to create a ticket, please send us an eMail ...
Read More
I received an incorrect ornament/order, what should I do?
We are very sorry this happened.

Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.

If you don't want to create a ticket, please send us an eMail ...
Read More
I did not receive all my items, what should I do?
Its very unusual for it to happen, and if it has, we are very sorry that it happened to your order. Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly. If you don't want...
Read More
View all
LARGE ORDER / CORPORATE ORDER
Does Santa & Me® offer any discounts on large orders?
Due to the nature of our business, we have to have a very trained staff to do the personalizing. We spend so many extra hours every year to train our staff to do it right. Saying that:

Following are the general things we would be looking into...
Read More
View all
STILL HAVE QUESTIONS?
Cant find the answer you are looking for?
Cant find the answer your looking for? We ALWAYS welcome any question you may have.
Please feel free to send us an eMail by Clicking Here or ...
Read More
How do we know the number of characters each line can have?
Please have a look at our Instagram page to get the idea.
Read More
What is reviewing, summary and review?
Summary is the heading of your review
Read More
View all

Tags
cancel (1) discount (1) wrong item received (1) wrong item shipped (1) misspelled (1) broken ornament (1) order email (1) arrival (1) transit time (1) shipping (1) credit card (1) Check MoneyOrder (1) incorrect address (1) wrong spellings (1) typo (1) hair color (1) eyes color (1) secure website (1) phone orders (1) shipping billing address (1)