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Help Center

 

QUESTIONS BEFORE ORDERING
How do I place an order using Check/Money Order?
You can send in your order by selecting "Check/Money Order" as a payment method. After placing an order, you will get your order# on the final page on our website, and via eMail. Please send in your check/money order and print/write your order# on it...
How do I place an order using an eMail Transfer?
You can select an "eMail Transfer" as your payment method. After placing an order, you will get your order# on the final page on our website, and via eMail. Please send in your eMail Transfer to sales@santaandme.ca and add your order# in the notes section...
How do I change the shipping/billing address?
Login to your account by clicking on "My Account" and then enter your account eMail and password (If you have not done it yet). Once logged in, click on "My Address Book". Here you can either EDIT, ADD or DELETE addresses. If you still have any questions...
Why doesn't Santa & Me® take phone orders?
We prefer not to take phone orders, due to personalizing that needs to be done. In certain situations we can take phone orders. Please eMail us or Call us at 403-764-4590 , and talk to one of our representative.
Is your website secure?
You should be able to see the SECURE box or padlock in the address bar (before it reads https://www.santaandme.ca) which means that the data between you and us is encrypted. Please feel free to visit our Privacy Policy section to get more information...
Can I get different colour of hair or eyes?
We try our best to satisfy our customers to their specific needs, please send us an eMail and confirm with us if the customization is possible. After we confirm that the customization is doable, please add your request in the notes section of the ...
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QUESTIONS AFTER ORDERING
I made a typo in my order, how can I fix?
Please try to reach us ASAP by eMailing Us or by Calling us at 403-764-4590, we might be able to fix the issue. You can also login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly...
How do I change an incorrect shipping address?
Please try to reach us ASAP by eMailing Us or by Calling us at 403-764-4590, we might be able to fix the issue. You can also login to your account and look for the link "Help Desk", here you can create a ticket and we will process it...
Can I cancel my order?
Please try to reach us ASAP by eMailing Us or by Calling us at 403-764-4590, we might be able to cancel the order. You can also login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly...
Why was my credit card charged when I just placed the order?
Orders are charged immediately after you "just" place the order. Credit cards are processed automatically in a "Secure-SSL" environment with the most up-to-date encrption. We at Santa And Me, do not store any Credit Card information. If you still...
When do you ship out my order?
During the Christmas season, order processing can take upto 72hrs provided if all information has been received correctly. If for any reason we have a question about your order, or we feel like you have made a typo on your personalization, or we didn...
How long does it take for the order to arrive?
Time in transit is the estimated number of business days from our facility to your provided address. Saturday and Sunday's are not considered business days by our couriers. When estimating the arrival of your order, please consider that our Head Office...
I placed my order but didn't get any order eMail?
Our servers are in Montreal, Quebec Canada. The minute you place the order or create your account, it automatically send out an eMail. If you didn't get your order eMail, it is most probably because you have a spam filter set high or you gave us ...
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ISSUES WITH THE ORDER
I received a broken ornament, what should I do?
We are very sorry this happened. Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly. If you don't want to create a ticket, please send us an eMail by Clicking Here...
I received incorrect personalization on my order, what should I do?
We are very sorry this happened. Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly. If you don't want to create a ticket, please send us an eMail by Clicking Here...
I received an incorrect ornament/order, what should I do?
We are very sorry this happened. Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly. If you don't want to create a ticket, please send us an eMail by Clicking Here...
I did not receive all my items, what should I do?
Its very unusual for it to happen, and if it has, we are very sorry that it happened to your order. Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly. If you don'...
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LARGE ORDER / CORPORATE ORDER
Does Santa & Me® offer any discounts on large orders?
Due to the nature of our business, we have to have a very trained staff to do the personalizing. We spend so many extra hours every year to train our staff to do it right. Saying that: Following are the general things we would be looking into before...
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STILL HAVE QUESTIONS?
Cant find the answer you are looking for?
Cant find the answer your looking for? We ALWAYS welcome any question you may have. Please feel free to send us an eMail by Clicking Here or Call us at 403-764-4590
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