I received an incorrect ornament/order, what should I do?
I received an incorrect ornament/order, what should I do?
We are very sorry this happened.
Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.
If you don't want to create a ticket, please send us an eMail by
Clicking Here.
Please add your order# and tell us which ornament(s) is to be corrected by giving us the SKU#, which is either one or two letters followed by some numbers. Please send us a picture of the ornament(s) to process the replacement timely.
