Please try to reach us ASAP by eMailing Us
or by
Calling us at 403-764-4590, we might be able to cancel the order.
You can also login to your account and look...
How long does it take for the order to arrive?
Time in transit is the estimated number of business days from our facility to your provided address.
Saturday and Sunday's are not considered business days by our couriers.
When estimating the arrival of your order, please consider that our Head Office...
Why was my credit card charged when I just placed the order?
Orders are charged immediately after you "just" place the order. Credit cards are processed automatically in a "Secure-SSL" environment with the most up-to-date encrption. We at Santa And Me, do not store any Credit Card information.
If ...
When do you ship out my order?
During the Christmas season, order processing can take upto 72hrs provided if all information has been received correctly.
If for any reason we have a question about your order, or we feel like you have made a typo on your personalization, or we didn...
I placed my order but didn't get any order eMail?
Our servers are in Montreal, Quebec Canada. The minute you place the order or create your account, it automatically send out an eMail.
If you didn't get your order eMail, it is most probably because you have a spam filter set high or you gave us ...
How do I get access to all your ornaments?
sorry you should have access to all the ornaments
Please, mind that only logged in users can submit questions
