Privacy Policy

We at Santa And Me®, are committed to protect your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

1. Data Security At Santa And Me®

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

All our servers are located within Canada and follows the appropriate guidelines provided by the "Canadian Centre of Cyber Security".

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. We use the highest level of SSL encryption that is available in today's market. Our SSL can be viewed by clicking on the Pad Lock (in the address bar) that shows the data encryption we provide. All data transferred during ordering information such as your name, address, and credit card number is all well secured. Our Customer Care center and stores also operate over a private, secure network. Please note that eMail is not encrypted and is not considered to be a secure means of transmitting credit card information and we will never ask anyone to provide such information via eMail.

If you still have any questions, please feel free to eMail Us or Call us at 403-764-4590

2. Privacy Policy At Santa And Me®

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop the Santa And Me® website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you still have any questions, please feel free to eMail Us or Call us at 403-764-4590

3. The Information We Collect

Generally, you may browse the Santa And Me®, website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.

We may collect the following information:

  • name
  • contact information including eMail address
  • demographic information such as postal/zip code, preferences and interests
  • other information relevant to customer surveys and/or offers
  • if your getting your purchase personalized, we will collect that information

For the exhaustive list of cookies we collect see the 10. List of Cookies We Collect heading/section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit our website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

If you still have any questions, please feel free to eMail Us or Call us at 403-764-4590

4. How We Use The Information We Collect?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional eMails about new products, special offers or other information which we think you may find interesting using the eMail address which you have provided. These eMails will go out only to the subscribers that have requested to receive this information.
  • Any reminder subscriber will also receive a reminder eMail every year from us.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by eMail, phone, fax or mail. We may use the information to customize the website according to your interests.
  • We may also contact you via phone, eMail or even text message incase if we have any questions about your order.
  • If you still have questions, please feel free to eMail Us or Call us at 403-764-4590

    5. Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    If you still have questions, please feel free to eMail Us or Call us at 403-764-4590

    6. Others With Whom We Share Your Information.

    Santa And Me® Retail: All of the above information that we collect, as described above, may be shared among all Santa And Me® entities, including Santa And Me® popup stores and/or kiosk, website and Private Sales.

    Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing eMails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (e) provide fraud prevention; and (f) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep all confidential information we share with them and to use the information only to perform their obligations in our agreements with them.

    Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

    Business Transitions: We may transfer or share a copy of personal information about you in the event that Santa And Me® or one of its properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via eMail or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Santa And Me® to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.

    Santa And Me® specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

    Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

    Santa And Me®, partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies that allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. You may choose to opt-out of this service we have with our third-party advertising partner. We may also use Santa And Me® cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose to opt out of these enhanced online marketing ads.

    Please note that we do not store any credit card information on our website, and therefore we will never be able to share that information with anyone. We use other companies, such as PayPal and Converge to take care of all the payment for us.

    If you still have any questions, please feel free to eMail Us or Call us at 403-764-4590

    7. Your Choices Regarding Use Of The Information We Collect

    You have a choice regarding our handling of your nonpublic personally identifiable information.

    eMail: If you shop at the Santa And Me®, or Private Sales kiosk/stores and wish to be removed from the list of customers that receive direct eMail, please send us an eMail by Clicking Here.

    Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

    If you still have questions, please feel free to eMail Us or Call us at 403-764-4590

    8. Your Privacy Rights

    Residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names (if any). Please allow 30 days for a response.

    If you still have questions, please feel free to eMail Us or Call us at 403-764-4590

    9. Cookies, Web Beacons, and How We Use Them?

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.Though it may prevent you from taking full advantage of the website.

    A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

    We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Santa And Me®,website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

    We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

    If you still have questions, please feel free to eMail Us or Call us at 403-764-4590

    10. List Of Cookies We Collect

    The table below lists the cookies we collect:

    COOKIE NAMECOOKIE DESCRIPTION
    CARTThe association with your shopping cart.
    CATEGORY_INFOAllows pages to be displayed more quickly.
    CUSTOMERAn encrypted version of your customer id.
    CUSTOMER_AUTHAn indicator if you are signed into the store.
    CUSTOMER_INFOAn encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDSStores your Customer Segment ID
    EXTERNAL_NO_CACHEA flag that, indicates whether caching is on or off.
    FRONTENDYour session ID on the server.
    LAST_CATEGORYThe last category you visited.
    LAST_PRODUCTThe last product you looked at.
    NEWMESSAGEIndicates whether a new message has been received.
    NO_CACHEIndicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
    STFInformation on products you eMailed to friends.
    STOREThe store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIEIndicates whether you authorized cookies.
    VIEWED_PRODUCT_IDSThe products that you recently looked at.
    WISHLISTAn encrypted list of products added to your wish list.
    WISHLIST_CNTThe number of items in your wish list.


    If you have any questions, please feel free to eMail Us or Call us at 403-764-4590

    11. Online Account Registration

    To make online shopping faster and easier, you may register on our website. As a registered customer, you only have to enter your shipping address and billing information once; it will be securely stored with us for your future use. Using your name and a password of your choice (minimum four digit long), you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

    If you have any questions, please feel free to eMail Us or Call us at 403-764-4590

    12. eMails From Us

    You will receive promotional eMails from us only if you have asked to receive them. If you do not want to receive eMail from Santa And Me®, or its affiliates you can click on the "Unsubscribe" link at the bottom of any eMail communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

    We also send out order updates, that contains the information on your tracking# and/or we might send you an eMail asking you to confirm personalization incase if we find an error/typo.

    If you have any questions, please feel free to eMail Us or Call us at 403-764-4590

    13. Acceptance

    By using our website, you accept the policies set forth in our Privacy Policy.

    If you have any questions, please feel free to eMail Us or Call us at 403-764-4590

    14. Questions For Santa & Me®,?

    If you have any questions about our Privacy Policy, please feel free to eMail Us or Call us at 403-764-4590