Privacy Policy

1. Data Security At Santa And Me®

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect.

All our servers are located within Canada and follow the appropriate guidelines provided by the "Canadian Centre of Cyber Security". Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. We use the highest level of SSL encryption available today. You can view our SSL certificate by clicking on the Padlock in the address bar. Note that email is not encrypted, and we will never ask for credit card information via email.

If you have any questions, feel free to eMail Us or Call Us at 403-764-4590.

2. Privacy Policy At Santa And Me®

We respect your privacy and implement procedures to ensure your information is handled securely. We use the information collected from interactions with you to improve our services. This privacy policy may change, so we encourage you to review it regularly.

If you have any questions, feel free to eMail Us or Call Us at 403-764-4590.

3. The Information We Collect

Generally, you may browse the Santa And Me® website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features, pricing, and product selection.

• Name
• Contact information including email address
• Demographic information such as postal/zip code, preferences, and interests
• Other information relevant to customer surveys and/or offers
• Information for personalized purchases

4. How We Use The Information We Collect?

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address you have provided. These emails will go out only to subscribers who have requested this information.
• Any reminder subscriber will also receive a reminder email every year from us.
• From time to time, we may use your information to contact you for market research purposes. We may contact you by email, phone, or mail and may use the information to customize the website according to your interests.
• We may also contact you via phone, email, or even text message if we have any questions about your order.

If you still have questions, please feel free to eMail Us or Call Us at 403-764-4590.

5. Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

If you still have questions, please feel free to eMail Us or Call Us at 403-764-4590.

6. Others With Whom We Share Your Information

Santa And Me® Retail: All the information we collect, as described above, may be shared among all Santa And Me® entities, including Santa And Me® popup stores, website, and Private Sales.

Service Providers: We may disclose information to outside companies that help us provide the products and services we offer. For example, we may work with an outside company to manage a database of customer information, assist us in distributing emails, and provide fraud prevention, among other services.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer personal information about you in the event that Santa And Me® or one of its affiliates goes through a business transition, such as a merger or selling a portion of its assets.

Compliance with Law: We may provide access to information when legally required to do so to cooperate with investigations or other legal proceedings.

If you still have any questions, please feel free to eMail Us or Call Us at 403-764-4590.

7. Your Choices Regarding Use Of The Information We Collect

You have a choice regarding our handling of your nonpublic personally identifiable information.

Email: If you shop at Santa And Me® or Private Sales kiosk/stores and wish to be removed from the list of customers that receive direct emails, please send us an email by clicking here.

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

If you still have questions, please feel free to eMail Us or Call Us at 403-764-4590.

8. Your Privacy Rights

Residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties' or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names (if any). Please allow 30 days for a response.

If you still have questions, please feel free to eMail Us or Call Us at 403-764-4590.

9. Cookies, Web Beacons, and How We Use Them

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, it may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website, as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Santa And Me® website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies.

We may also use web beacons and other technologies to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

If you still have questions, please feel free to eMail Us or Call Us at 403-764-4590.

10. List Of Cookies We Collect

The table below lists the cookies we collect:

If you still have any questions, please feel free to eMail Us or Call Us at 403-764-4590.

11. Online Account Registration

To make online shopping faster and easier, you may register on our website. As a registered customer, you only need to enter your shipping address and billing information once; it will be securely stored with us for future use. Using your name and a password of your choice (minimum four digits), you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but will not be accessible to anyone else from that computer.

If you have any questions, feel free to eMail Us or Call Us at 403-764-4590.

12. eMails From Us

You will receive promotional emails from us only if you have opted to receive them. If you no longer wish to receive emails from Santa And Me® or its affiliates, you can click on the "Unsubscribe" link at the bottom of any email communication from us. Please allow us up to 3 business days to process your request, as some promotions may already be in progress when you submit your request.

Additionally, we send out order updates, which may include tracking information or request confirmations for personalization in case of an error or typo.

If you have any questions, feel free to eMail Us or Call Us at 403-764-4590.

13. Acceptance

By using our website, you accept the policies set forth in our Privacy Policy.

If you have any questions, feel free to eMail Us or Call Us at 403-764-4590.

14. Questions For Santa & Me®?

If you have any questions about our Privacy Policy, please feel free to eMail Us or Call Us at 403-764-4590.