Shipping Information

***** EXPECT SHIPPING DELAYS ON YOUR ORDERS DUE TO THE CORONAVIRUS *****
At the moment, Santa And Me®, offers FREE STANDARD SHIPPING on all orders above $49/- within Canada only.

1. What Shipping Methods Are Available?

We mail out all orders using one of the followings:

- Purolator, UPS, FedEx, DHL or Canada Post

Should we not be able to ship your order within three (3) business days, we will make every effort to advise you of our estimated shipping date. If at any time you are not satisfied with 'anything', you may cancel your order during that time.

If you want to communicate with us about your order, please contact us through one of the following methods:

By eMail: sales@santaandme.ca.
By Fax: 877-764-3293
By Phone: 403-764-4590

Which ever method you use to communicate with us, please be sure to include your order number (if applicable).

2. Shipping Rates

Shipping rates varies from city to city, country to country. Our "LIVE" automatic shipping calculator is hooked up directly with DHL, Purolator, UPS, FedEx and some other couriers. You can view the shipping cost from these couriers and select them if you wish to use them. Please select your shipping method according to your needs. We ship out all across the Globe!

If you wish to use our Flat Rate shipping method please note that, we use ground shipping for all the Flate Rate shipping. We offer the choice for you to upgrade to express shipping by using these couriers, if you wish to upgrade.

If you still have any questions, please feel free to eMail Us or Call us at 403-764-4590

3. Time To Process

Time to process your order is the estimated number of business days from your order date to the shipping of your items. In most cases, we will ship your order(s) from our Head Office within two (2) business days. Please take account of the following circumstances where this process may be delayed:

a) Merchandise does not ship on Saturdays, Sundays or public holidays.
b) Our shipping cut out time is 3pm during regular business days.
c) We are out of stock of some item that you have ordered.
d) Unexpected delays from any natural disaster.

If you still have questions, please feel free to eMail Us or Call us at 403-764-4590

4. Time In Transit

Time in transit is the estimated number of business days from our facility to your receiving address.

We have created the following chart for our customers to understand the difference between express shipment and ground shipment to the different part in Canada.

Please note that the transit time is from Calgary to the Major cities in the following provinces:

TransitExpress ShippingGround Shippings
Calgary to ABExpress Shipment will take 1 day.Ground Shipment will take 1 day.
Calgary to BCExpress Shipment will take 1 day.Ground Shipment will take 2 days.
Calgary to SKExpress Shipment will take 1 day.Ground Shipment will take 2 days.
Calgary to MBExpress Shipment will take 1 day.Ground Shipment will take 2 days.
Calgary to ONExpress Shipment will take 1 day.Ground Shipment will take 3 days.
Calgary to NLExpress Shipment will take 2 days.Ground Shipment will take 7 days.
Calgary to NSExpress Shipment will take 2 days.Ground Shipment will take 5 days.
Calgary to PEIExpress Shipment will take 2 days.Ground Shipment will take 6 days.
Calgary to NBExpress Shipment will take 2 days.Ground Shipment will take 5 days.
Calgary to QCExpress Shipment will take 1 day.Ground Shipment will take 4 days.

**Please note that these are the estimated time given to us by different couriers; actual time may vary.
Also, please note that we have no control over shipping time**

If you still have questions, please feel free to eMail Us or Call us at 403-764-4590

5. What Is The Last Day Shipping Before Christmas?

Our last day of shipping is the same as all the couriers. If the couriers are picking up the shipments, we are sending out the orders. Please look into the heading
4. Time In Transit
to get the estimated time on getting your shipment.

If you still have any questions, please feel free to eMail Us or Call us at 403-764-4590