Refunds & Exchanges

Santa And Me takes extra efforts to ensure that your order reaches you in perfect condition. Personalization on personalized items is done from our professionals who have been doing it for many years. Where personalization is done by free hand, no two items would look the same. Our ornaments/decorations are wrapped in a microfiber bag and then wrapped with multiple layers of tissue papers to protect the product from damage during shipment. Your order is picked, personalized, and packaged with speed and care. Customers asking for a return is rare; if you feel the return is warranted, please open a ticket with our help desk or send us an email at sales@santaandme.ca.

Missing Item or Wrong Item sent?

Fulfillment mistakes that may be made, resulting in the shipment of incorrect products to you, will also be accepted for exchange, but we must be notified within 7 days in writing. We can only grant exchanges for the exact same ornament.

Personalization Issue?

Please note that the personalization on personalized items is done by professionals who have been doing it for many years. Where personalization is done by free hand, no two items would look the same. If your name/info is misspelled by us (we apologize), we will gladly replace the item. If the error was made by the consumer during order placement, we cannot offer an exchange/refund.

Broken Item?

Santa And Me takes extra efforts to ensure that your order reaches you in perfect condition. We will gladly exchange products that arrive damaged within 7 days of the date the order is received. Please make sure you open a claim with the Shipping Company that was used for your order (UPS/CANADA POST/FEDEX/DHL/PUROLATOR) and inform us as well. Santa And Me will not honor any type of request for an exchange or credit if you have passed the 7-day time limit.

All exchange and/or return postage and costs are the sole responsibility of the customer — NO EXCEPTIONS.

In the extremely rare event a return is accepted, there will be a $10 or 15% restocking fee, whichever is greater, and all refunds will have all original shipping costs subtracted before being issued. If the customer received free shipping, all actual shipping, material, and handling charges will be subtracted from any refund issued.

Santa And Me will NOT accept a return or grant any sort of compensation if an order is not delivered in time for any specific date required by the customer, including Thanksgiving and Christmas holidays.

Please feel free to read our FAQs.

If you have any questions about our Refund Policy, please feel free to eMail Us or Call Us at 403-764-4590.