** Free Shipping on Orders Over $55 (Within Canada) ** Orders Ship Within 24-48hrs **
- FAQ
- ISSUES WITH THE ORDER
ISSUES WITH THE ORDER
I received incorrect personalization on my order, what should I do?
We are very sorry this happened.
Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.
If you don't want to create a ticket, please send us an eMail ...
Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.
If you don't want to create a ticket, please send us an eMail ...
I received a broken ornament, what should I do?
We are very sorry this happened.
We will gladly exchange products that arrive damaged within 7 days of the date the order was received. Please make sure you open up a claim with the Shipping Company (UPS/CANADA POST/FEDEX/DHL/PUROLATOR) and...
We will gladly exchange products that arrive damaged within 7 days of the date the order was received. Please make sure you open up a claim with the Shipping Company (UPS/CANADA POST/FEDEX/DHL/PUROLATOR) and...
I did not receive all my items, what should I do?
Its very unusual for it to happen, and if it has, we are very sorry that it happened to your order.
Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.
If you don't want...
I received an incorrect ornament/order, what should I do?
We are very sorry this happened.
Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.
If you don't want to create a ticket, please send us an eMail ...
Please login to your account and look for the link "Help Desk", here you can create a ticket and we will process it accordingly.
If you don't want to create a ticket, please send us an eMail ...
Please, mind that only logged in users can submit questions
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