Return Policy

Santa And Me takes extra efforts to ensure that your order reaches you in perfect condition. Personalization on personalized items is done from our professionals who have been doing it for many years. Where personalization is done by free hand, no two items would look the same. Our ornaments/decorations are wrapped in a microfiber bag and then wrapped with multiple layers of tissue papers to protect the product from damaging during the shipment. Your order is picked, personalized and packaged with speed and care. Customers asking for a return is rare, if you feel the return is warranted, please open up the ticket with our help desk and or send us an email to sales@santaandme.ca

 

Missing Item or Wrong Item sent ?
Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for exchange, but we must be notified within 7 days in writing. We can only grant exchanges for the exact same ornament.

 

Personalization Issue?
Please note that the personalization on personalized items is done from our professionals who have been doing it for many years. Where personalization is done by free hand, no two items would look the same. If your name/info is misspelled by us (we apologize) we will gladly replace the item. If the error was made by the consumer during the order placement then we cannot offer an exchange/refund. 

 

Broken Item?
Santa And Me takes extra efforts to ensure that your order reaches you in perfect condition.  We will gladly exchange products that arrive damaged within 7 days of the date the order is received. Please make sure you open a claim with the Shipping Company that was used for your order (UPS/CANADA POST/FEDEX/DHL/PUROLATOR) and advise us as well. Santa And Me will not honor any type of request for an exchange or credit if you have passed the 7 days time. 

 

All exchange and/or return postage and costs are the sole responsibility of the customer - NO EXCEPTIONS.

 

In the extremely rare event a return is accepted, there will be a $10 or 15% restocking fee, which ever is greater, and all refunds will have all of the original shipping costs subtracted from a refund before it is issued. In the event that the customer received free shipping, all actual shipping, material, and a handling charge will be subtracted from any refund issued.

 

The Santa And Me will NOT accept a return or grant any sort of compensation if an order is not delivered in time for any specific date that customer requires, including the Thanksgiving and Christmas holidays.

 

Please feel free to read our FAQs