During the Christmas season, order processing can take upto 72hrs provided if all information has been received correctly.
If for any reason we have a question about your order, or we feel like you have made a typo on your personalization, or we didn't receive any personalization, or if we are out of stock on some item that you ordered, we will try to reach you by eMail, text message and/or by calling you on your provided telephone number to resolve the issue before we ship out the order.
Please note that during this time, we will place your order "On Hold", until the issue is resolved.
We want to make everything right before sending out your order, so please work with us to resolve it ASAP. Thank you for your understanding. Please note that we do not ship out orders on Saturday or Sundays.
